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Frequently Asked Questions
Answers to common questions about booking, availability, cancellation and service support.
Select the required service and submit your details on the
Book a Service page. Our team will contact you and process
your request. You can also call 9119574540 or
9421751313.
No. Service availability depends on the city, service category and
availability of professionals. Our team confirms availability before the service is confirmed.
If the service allows it and the professional is available, you may
request a particular professional. Assignment is subject to availability.
Once a professional is assigned, the available details can be shared
with you through the app or website before the service starts.
Yes. Cancellation is possible according to the cancellation terms
applicable to the service. Cancellation charges may apply in some cases — see the
Cancellation & Refund Policy for details.
Where applicable, you can request a new date or time. The request
will be subject to availability.
Yes. After the service, customers can provide a rating and feedback.
Your feedback helps us improve the quality of service.
Contact our support team. We will check the service status and assist
you promptly.
Contact us as soon as possible with your booking details and issue.
We will review the matter and take appropriate action.
No. ON DOT SERVICE helps coordinate medical services. Medical
treatment and medical decisions are the responsibility of the qualified healthcare
professional.
Still have questions?
Our team is happy to help with bookings, availability and service queries.
9119574540 9421751313 Send an Enquiry